![]() ![]() ![]() Toys received dirty, not in a bag, or without prior authorization for replacement will be destroyed and no replacement will be sent. ![]() #VIXEN COLOSSUS FREE#We do not provide return postage for your toy, but we will send your replacement toy free of charge back to you. If it is determined that we will replace your toy, you will need to thoroughly sanitize the toy, place it in a sealed plastic bag. Once we have received your email, we will review it and respond within 5 business days to let you know if your claim is eligible for a replacement. A receipt is REQUIRED for all warranty replacements. A photo or copy of your purchase receipt for the toy.If you cannot return the item through the store you purchased it from, contact us.Įmail: Detailed photos of the damaged toy and any information that will help us to understand what has happened. US (DOMESTIC WARRANTY CLAIM)Ĭontact the store you purchased the toy from to find out what their return policy is first. Right, Bronco X and Ranger X have a one-year replacement warranty against manufacturing defects. Toys that have been altered are not eligible for warranty replacements.Ĭolossus, Holster, Ride ON, Mr. If the retailer is not listed here, we cannot guarantee that they are carrying new and genuine Vixen Creations products and are therefore unable to honor the warranty. Please refer to the authorized retailer list on this website. Only toys sold by authorized retailers are eligible for the warranty. It does NOT cover cosmetic deterioration caused by wear and tear or damage caused by accident, misuse, or neglect. Our warranty covers manufacturing defects that affect the function of the toy only. Refer to our care page for everything you need to know about properly caring for our toys. As long as you properly care for your toy, it can last a lifetime. All of our toys are made by hand with attention to detail. Vixen Creations places a great deal of importance on value and quality. Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via the shipping carrier. Our no return policy ensures customers can trust that no one else has ever touched or used a toy purchased directly from us. Please contact us prior to ordering for assistance selecting the perfect toy for your needs.ĭue to the intimate nature of these products, we do not accept returns even if the packaging is unopened. NO information on this site should be used to diagnose, treat, prevent or cure any disease or condition.Vixen Creations does not offer a satisfaction guarantee. #VIXEN COLOSSUS PROFESSIONAL#The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice. No information on this site should be relied upon to determine diet, make a medical diagnosis, or determine treatment for a medical condition. We encourage you to consult a doctor before making any health changes, especially any changes related to a specific diagnosis or condition. Any application of the material provided here is at the reader’s sole discretion and responsibility. Under no circumstances shall we assume any liability to you for any loss or damage of any kind incurred as a result of the use of this site, or the reliance on any information provided herein. All information on this site is provided in good-faith, however, RX Sleeve, and its agents and employees, make no representation or warranty of any kind, express or implied, regarding the accuracy, reliability, or completeness of this content. ![]()
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